To Take Advantage of HSBC Internet Banking Services
If you are an HSBC Bank customer, all you need to start using HSBC Internet Banking are an HSBC Bank Internet Banking user code, parole, and password!
You can log on to HSBC Bank Personal Internet Banking with a Secure Key, Digital Secure Key or SMS One Time Password.
Also you need a Secure Key or Digital Secure Key in order to have full access to Personal Internet Banking. Right after you enter the existing user code and parole followed by logging on with your 6-digit One Time Password created by Digital Secure Key and Secure Key, you can carry out all transactions available in internet banking. You can only carry out a limited set of transactions with SMS OTP.
Digital Secure Key is a function of the HSBC Mobile Banking application that generates one time password. You can use HSBC Mobile Banking in your iOS and Android compatible mobile devices. Right after you enter the existing user code and parole, you can log on to internet banking with your 6-digit One Time Password created by the Digital Secure Key.
All financial transactions and information updates can be condcucted only with a Digital Secure Key or Secure Key.
How to use Digital Secure Key?
Install HSBC Mobile Banking application from App Store or Google Play in order to utilize Digital Secure Key.
If you don't use a Secure Key device, please follow the steps which will be displayed for you to activate your Internet Banking Digital Secure Key after installing HSBC Mobile Banking application and entering your User Code and Parole. Following the completion of your activation process, you can access the HSBC Mobile Banking application just by entering your Digital Secure Key password.
If you use a Secure Key device, ou can apply for a Digital Secure Key via the Internet Banking/Security Settings/Digital Secure Key menu. After accessing HSBC Mobile Banking with your Secure Key, you can activate this key by following the instructions related to Digital Secure Key activation.
For more information on Digital Secure Key, click here.
Secure Key is a device for creating a one-time password which enhances security when you log into HSBC Bank Retail Internet Banking. , After entering your internet banking user code and parole, you may log on to internet banking by entering a 6-digit password created by your Secure Key that can be turned on with a PIN code which would be defined by you during the activation of the device.
All financial transactions and personal information updates can be conducted with a Digital Secure Key or Secure Key via HSBC Bank Retail Internet Banking.
How can you make an application for Secure Key?
You can apply for a Secure Key through Internet Banking/Security Settings/Secure Key Transactions menu or by calling HSBC Bank Telephone Banking 0850 211 0 111.
For more information on Secure Key, click here.
Right after you enter the existing user code and parole, you can log on to internet banking with your one time password sent to your registered mobile phone number.
Financial transactions and Personal Information can only be condcuted with a Digital Secure Key or Secure Key.
You will not be able to condcut financial transactions and Personal information updates, if you log on to internet banking with SMS One Time Password.
- One Time Password SMSs are free of charge.
- If SMS One Time Password is entered incorrectly 3 consecutive times, your HSBC Bank Retail Internet Banking password will be blocked.
- If you request 10 consecutive SMS One Time Passwords that are not used, your HSBC Bank Retail Internet Banking password will be blocked.
- Each password sent by SMS is designated specifically for your log on session and every time you log on to Retail Internet Banking another SMS One Time Password will be sent to your mobile phone.
You can find the answers to your questions about SMS One Time Password in the Frequently Asked Questions section.