• About Cookies
• Manage Your Cookie Preferences
• Frequently Asked Questions

About Cookies

How and why are we using the Cookies?

We are using cookies in order to provide you with the best possible experience in our internet site. Cookies allow you to apply for our online products and services and use tools such as Branch / ATM having the “Find” feature.

When you visit this site, we get your prior consent for use of the cookies. You may at any time change your preferences regarding the use of cookies. You may access detailed information about processing of your personal data by HSBC Bank A.Ş. (“HSBC”) through cookies in this Cookie Policy.

Please continue to read this Cookie Policy so as to get more information about benefits provided by cookies and how we use them.

What is a Cookie?

Cookies are defined as small text files sent to and stored in this device when you visit an internet site via your computer, smart phone or another device having access to internet. Cookies allow an internet site to recognize and identify the device of user.

We, as HSBC, use cookies for various different purposes such as identifying the choices of users, and making the site visits of users efficient and effective, and conducting other important security controls. Some functions provided by cookies may also be performed by using similar other technologies. Accordingly, this cookie policy also covers alternative mechanisms even it refers to cookies.

How do cookies make our internet site more usable, feasible and secure?

We are using cookies for the purpose of protecting your confidentiality during your visit to our site. Furthermore, we are also using the cookies to ensure that you securely fill in the online application forms.

In addition, cookies also enable us to adapt the contents of our internet site according to your areas of interest. For instance, they help us to show to you other services which may draw your interest, rather than sending the introductory messages relating to the products you already own.

Please keep in mind that for the links of other internet sites added by us to our site, such other internet sites have and apply their own confidentiality and cookie policies for management of information provided by them. As HSBC does not bear or accept any liability or obligation in respect of confidentiality policies of other sites, we suggest you to read their policies.

How do we cooperate with reliable third parties?

Third parties are reliable suppliers of HSBC. Included among them are our business partners providing important services to our internet site, such as insurers acting as our service providers, and our business partners helping us in further development of our internet site and providing statistical data to us about which pages are most frequently visited.

Ads shown to you in our internet site will only be the ads of HSBC brand name, and ads of other corporations will not be included therein. Of course, you may see ads of HSBC brand name while roaming in internet sites of other corporations. Some of them may be general ads regarding our campaigns, while some others may be ads adapted to your probable areas of internet in line with the previous network scanning activities. These ads will be easily identifiable with a small blue Ad Preferences symbol in the corner.

How are we further developing our e-mail messages?

We are using e-mail analysis and reporting tools in order to see how many e-mail messages sent by us are viewed, and which links are clicked the most. To know which articles and subjects are not liked by our customers helps us in further developing our internet site contents and making our e-mail messages more interesting and relevant for them.

We are applying strict security standards and procedures in order to prevent unauthorized access to information about you. HSBC does not ever request you by e-mail or otherwise to verify your personal data such as your user identity, password or account numbers. If you receive such a demand, please call us (0850 211 0 111) or contact us via Contact Us address.

If you want to be removed from the marketing e-mail list, please click the link located at the bottom of marketing e-mails you receive from us.

What are your rights regarding the processing of your personal data through Cookies?

We would like to remind you that you have the following rights pursuant to and under the Personal Data Protection Law no. 6698:

• To learn whether your personal data are processed or not;
• If your personal data are processed, to request information thereabout;
• To learn the purpose of processing of your personal data, and whether they are used for the intended purposes or not;
• To learn identity of third parties to whom your personal data are transferred in Türkiye or abroad;
• To request completion or correction of the your personal data, if your personal data are processed incompletely or inaccurately, and to request that third parties to whom your personal data are transferred are duly informed about such activities;
• To request the deletion or destruction of your personal data, when the processing purposes are no longer available and to request third parties to whom your personal data are transferred are duly informed about such deletion or destruction;
• To object to a result obtained against him/her as a result of analysis of the processed data through automatic systems ; and
• To claim indemnification of damages and losses, if any, incurred by you due to illegal and unlawful processing of your personal data.

Please click if you want to get more detailed information about protection of your personal data and about use of your rights appertaining thereto.

Manage your Cookie Preferences

Important Note – Please log out your online banking session in order to change your cookie preferences.

Cookies used in HSBC

Necessary Cookies

These cookies are rather important for us in order to provide and maintain the basic features and benefits of our internet site such as use of online tools, secure logging in, recording of articles you like, and protecting and maintaining your cookie choices.

Personalized Content and Marketing Cookies

If you accept the use of these cookies, these cookies are activated and they allow us to show to you only the contents which are relevant to you and your areas of interest, determine the ads to be shown to you, analyze the ads processes, and carry out our marketing activities, depending on how you have previously used our internet site. In addition, these cookies help us in measuring the efficiency and productivity in both HSBC sites and other sites, and in offering to you the products which may attract your interest.

Purposes and Legal Reasons of Use of Cookies

Necessary cookies are used mandatorily for provision of the services demanded by you, for operability and functionality of our internet site. Your personal data collected through these cookies are processed only “if it is necessary to process personal data belonging to parties of a contract, providing that it is directly relevant to execution or performance of a contract” as per article 5/2(c) of KVKK, or “if it is necessary to process personal data for legitimate interests of data controller, provided that such processing does not harm the fundamental rights and freedoms of the data subject” as per article 5/2(f) of KVKK.

As part of unnecessary cookies (personalized content and marketing cookies), personalized content and marketing cookies are used in order to show you the contents which are relevant to you and your areas of interest, measure the efficiency and productivity of our internet site, carry out our marketing activities, and offer the products which may attract your interest. Your personal data are processed based on your explicit consent pursuant to article 5/1 of KVKK for unnecessary cookies.

If you want to contact us for your rights and requests

As per your legal rights, you may submit your requests and claims in writing to our branches either personally or via a notary public. In addition, you may send your requests and claims to hsbcbank@hs04.kep.tr address by using registered electronic mail (KEP) address, secure electronic signature and mobile signature, or send them to kvkkiletisim@hsbc.com.tr address by using the electronic mail address previously notified to our Bank and registered in our systems.

Your application must include: (i) name, surname and if application is in writing, signature; (ii) T.R. identity number for the Republic of Türkiye citizens, and nationality, passport number or if any, identity number for foreigners; (iii) residence place or office address for notification purposes; (iv) electronic mail address, telephone and facsimile numbers for notification purposes, if any; and (v) subject of request.

Applications will be accepted following an identity verification, and your requests under your Application will be responded as soon as possible and in any case within 30 days at the latest, depending on the nature of request.